Refund Policy
1. Eligibility for Refunds
We accept refund requests within 30 days of delivery for:
- Unworn, undamaged footwear
- Original packaging and tags intact
- Proof of purchase provided
Final sale items (marked “non-refundable”) excluded
2. How to Request a Refund
- Log in to your account at maintaylorshoe.com
- Navigate to “Order History”
- Select the item(s) for refund
- Complete the return request form
- You’ll receive a prepaid return label (US customers only)
3. Refund Processing
- Allow 5-7 business days after we receive your return
- Issued to original payment method
- Original shipping fees non-refundable
- International duties/taxes non-refundable
4. Condition Requirements
Items must:
- Show no signs of wear
- Have no scuffs or marks
- Include all original inserts/dust bags
- Be in resalable condition
5. Special Cases
For defective/damaged items:
- Contact us within 48 hours of delivery
- Provide photos of the issue
- We’ll arrange free return shipping
- Choose replacement or full refund
6. International Returns
Customers outside the US:
- Responsible for return shipping costs
- Must include completed customs form
- Declare as “Returned Goods” to avoid fees
7. Store Credit Option
Opt for credit and receive:
- 10% bonus (e.g., 100return=100return=110 credit)
- No expiration date
- Redeemable on all future orders
8. Processing Timeline
- Refund authorization: 1 business day
- Return shipping: 3-5 business days (US)
- Refund issuance: 3-5 business days after inspection
For complete details, visit our Help Center at maintaylorshoe.com/returns-help